Trust & Safety

Security at EcomRevHub

We treat your store data and business intelligence with the same seriousness you do.

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Encryption in transit

All data travels over TLS 1.3. Older cipher suites (TLS 1.0/1.1) are disabled.

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Encryption at rest

All database data is encrypted with AES-256. OAuth tokens and API credentials receive an additional application-layer encryption pass before storage.

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Authentication

Passwords are hashed with bcrypt (cost factor 12). Session tokens are short-lived JWTs stored in HttpOnly, Secure, SameSite=Strict cookies. Google OAuth is available for passwordless sign-in.

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Access controls

Production database access requires VPN + MFA and is fully logged. All internal access to customer data follows least-privilege principles and requires a documented reason.

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Rate limiting & bot protection

All API endpoints are rate-limited. Auth endpoints include Cloudflare Turnstile bot protection. Unusual usage patterns trigger automatic alerts.

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Infrastructure

Backend runs on Railway with environment-isolated secrets. Frontend deploys on Vercel with Cloudflare edge DDoS protection. Secrets are environment-variable-only — never committed to source.

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AI data handling

Content submitted for AI analysis is sent to Azure OpenAI Services. Microsoft contractually commits that your data is not used to train foundation models. We send minimum necessary data per call.

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Incident response

We maintain an internal incident response runbook. In the event of a confirmed breach affecting user rights, we will notify affected users and regulators within 72 hours per GDPR requirements.

Compliance status

GDPR
Compliant

Privacy controls in place. DPA available on request. Data subject request process active.

CCPA
Compliant

California consumers may submit requests to privacy@ecomrevhub.com. We do not sell personal data.

PCI DSS
Compliant

We do not store, process, or transmit raw card data. All payments handled by Stripe (PCI Level 1 certified).

SOC 2 Type II
In progress

Actively pursuing SOC 2 Type II certification. Expected completion: Q4 2026.

TLS 1.3
Compliant

All connections enforced over TLS 1.3. TLS 1.0 and 1.1 are disabled.

Responsible disclosure

We welcome security researchers. If you discover a vulnerability, please report it privately before public disclosure. We commit to:

  • Acknowledge receipt within 2 business days
  • Provide status updates during investigation
  • Credit researchers who follow responsible disclosure (with their permission)
  • Not pursue legal action against good-faith researchers
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